we plugged it in, ran the software, plugged it in via USB cable. We Purchased this machineover a year ago, we left in the box because the one we was using stilled worked great.
I search and searched for help and found this site, yea im new, and this seemed like the site to go to. WOW! REALLY A TROLL? i wont even address you any further, very disrepectful. Not that much of a help, but if it does that every time it starts up it means that it doesn't remember that it was parked last time it was on. It does that so it can 'find' the end of the rail again and know exactly where the head is. Is what epsons usually do whenever they lose power while the head is in an indeterminant position. Just for the record, that first thing it does (move the head slowly across and then back to home again). Unfortunately, I know a lot about this printer from first hand experience.
You would need the Epson Service Adjustment Program, which is available from any of the resellers who market manuals (do a search) This program allows you to access the EPROM and determine what the error code is - whether it is a problem with the PW sensor (relatively easy fix) or something more serious such as the CR or PF motor control (not so easy).
If this doesn't solve your problem, then the issue is more complicated. Since this is a new printer, it is very unlikely but it is still worth a shot downloading the free SSC utility and resetting the waste ink counter. This occurs after a predetermined time when the printer guesses that the waste ink pads are full and have to be replaced. The first and most hopeful is that of a service request. There are several causes of fatal errors. Am I correct that both the ink and paper warning lights are flashing rapidly on the front panel? If this is the case, the lights are indicating what is known as a "fatal error". If they won't then I guess you'll have to troubleshoot afterall.įrom the video I see that all of the inks are in their respective positions. If it is still under warrantee then I would insist that Epson replace it. We look forward to your response to our queries.I can appreciate that you are very frustrated, especially since it is a new printer. Which build and version of Windows 10 do you have installed?.If the answer to the previous question is yes, we would like to confirm if you have attempted to reinstall the application for the printer?.
This could be caused by a recent update that was installed or the current version of the deviceĭriver for the printer being used. There are different factors that can contribute as to why you're no longer able to see the ink level dialogue box when printing files in your Windows 10 computer.